everything you need to know about Curlit

i’m not sure where to start—help?

no worries—getting curls or waves on the right track can feel like a maze. try one of these:

• Watch our Wavy or Curly Bootcamp on Instagram for super simple, step-by-step routines.
• slide into our DMs on instagram (@curlithq). Alya, our founder, replies personally and loves troubleshooting routine questions.

start there, experiment, and remember: every curl journey is unique. we’re here to guide you every twist and wave of the way.

How do I choose the right product for my curl type?

Take our Hair Quiz and you’ll get a full routine recommendation in under 60 seconds along with hair tips.

What if I don’t see results right away?

Everyone’s curls are different. Stick with it, most people see noticeable changes in a few weeks of consistent use.

what makes curlit formulas different?

Every product is designed to give curls and waves what they need and skip the stuff they don’t.

• curl-centric R&D. we start with data from thousands of egyptian curl patterns, then prototype until the right formula feels right in our hot, dry climate.
• clean, conscious ingredient grid. no sulfates, silicones, parabens, or mineral oil—ever. instead, we use gentle surfactants, plant oils that mimic natural sebum, and conditioning esters that boost slip without build-up.
• pH-balanced to 4.5 – 5.5. Keeps your cuticle smooth, frizz low, and color locked in
• GMP-approved manufacturing. every batch is blended and filled in a cairo facility that follows Good Manufacturing Practice standards, so consistency and safety are locked in from raw material to final seal.
• cruelty-free & future-minded. we never test on animals and we’re already working on PCR (post-consumer recycled) packaging for upcoming launches.

the result: lightweight touch, long-lasting definition, and a routine that feels tailor-made—because it is.

Are your products sulfate-, silicone-, and paraben-free?

Yes. We steer clear of harsh detergents and build-up silicones so curls stay light and healthy.

Is Curlit safe for color-treated hair?

Totally. Our formulas are gentle and pH-balanced to keep your color vibrant for longer.

Can I use Curlit if I’m transitioning from heat damage or relaxers?

Totally. Curlit leave in supports hair health

Do you test on animals?

Never ever. We only test on real, willing humans.

Is it safe for kids?

Yes from age 3.

Where is Curlit made?

Right here in Cairo, in a GMP-certified facility.

How long do Curlit products last?

Unopened, they last up to 48 months. Once opened, use within 12 months for best results.

How fast is shipping?

Egyptian orders arrive in 2-3 business days. If your parcel hasn’t moved after day 4, DM us on Instagram (@curlit) or email info@curlit.shop.

Do you ship internationally?

We currently ship within Egypt. We have our exclusive partner in GCC & Canada .

Can I change my address after ordering?

If the package hasn’t left our warehouse, yes—contact us ASAP with your order number.

How do I track my order?

Once your parcel is processed, our courier sends an SMS with a live tracking link. (Website tracking is coming soon—stay tuned!)

Which payment methods do you accept?

Visa, MasterCard, Meeza, and Cash on Delivery.

What’s your return policy?

Unopened items are returnable within 14 days of delivery—start a return by emailing support info@curlit.shop with your order number.

Where do I apply my discount code?

At checkout you’ll see a “Promo Code” box above the total. Enter the code and hit Apply.

Can I cancel or edit my order after placing it?

Yes—within the first 60 minutes. Open your order in “My Account” and hit Cancel, or DM us with the order number and the change you need.

My item arrived damaged—what do I do?

Snap a quick photo of the damage and email it to info@curlit.shop within 48 hours. We’ll ship a free replacement or issue store credit right away.

Can I stock Curlit in my store or salon?

Absolutely—visit our Wholesale Inquiry Page and fill out the form. Our B2B team will reply within two business days.

Who qualifies for PR mailers?

Content creators, journalists, and educators covering beauty, hair-care, or inclusive self-care.

How do I apply?

Fill out the form at curlit.shop/pr-list. We review applications monthly and contact selected partners by email.

What exactly is the Curlit Affiliate Program?

It’s a free partner scheme for creators, stylists, and super-fans. Share your unique link—earn 10 % commission on every sale you generate, plus bonus tiers as your referrals grow.

What’s in it for me?

Earn 10 % commission on every sale you refer—plus tiered bonuses at higher volumes.

How do I sign up?

Go to our Affiliate Sign-Up Page, create an account, and get your tracking links instantly.

When are payouts made?

We pay monthly via bank transfer or PayPal after a 14-day returns window.

How else can I earn points?

Easy wins: follow us on Instagram (10 pts), share a product on Facebook (20 pts), leave a review (50 pts), sign up for an account (10 pts), or simply shop—30 pts per EGP 100.

What can I spend points on?

Redeem 100 pts for 10 LE off, or save up 800 pts for a free Curlit Gel. More rewards drop every season.

Do points ever expire?

Nope—your points stay active as long as your account does.

What’s the birthday perk?

Add your birth date in My Account and enjoy a one-time 25 % off coupon each year.

How does “Refer a Friend” work?

Share your unique link—your friend gets 50 pts and you score 10 % off when they place their first order.

How do Curlit Points work?

Earn 30 points per EGP 100 spent. 100 points = 10LE off. Check or redeem points under “My Account → My Points.”

Can I combine points with discount codes?

Yes—points apply first, then any valid promo code on the remaining total.

I can’t log in—how do I reset my password?

Click “Forgot Password” on the login page and follow the emailed link. Still stuck? DM us and we’ll sort it out.

The Hair Quiz won’t load—any tips?

Refresh the page or try an incognito window. If it persists, send a screenshot to info@curlit.shop.

Still stumped? Head over to our Contact Page or reach out directly:

• Instagram DM: @curlit
• Email: info@curlit.shop